FAQ

User support for Gnzo will be provided in either English or Japanese.
If you have a question about Gnzo service, pick a topic from below.
*Please note that we do not provide user support over the phone.

• How can I start using Gnzo services?
• What versions of the iPhone are compatible with Gnzo?
• How can I create a Gnzo account?
• Can I edit my profile later?
• Are there any restrictions on the text type or the length of my profile?
• I've changed my Email address. What should I do?
• I forgot my password. How can I reset my password?
• Someone seems to be using my account! What should I do?
• How do I find out about Gnzo software updates?
• How much will it cost to use Gnzo?

• About the features

  • What is Feed?
  • What is Latest?
  • What is Popular?
  • What is a video Caption?
  • What is a video Tag?
  • What is a video Comment?
  • What does Clip mean?
  • What is a Flag?
  • What does Follow do?
  • What does being Public and Private mean for a video?
  • Can I change the settings of the videos that I already uploaded to Private?
  • What is a Blog Widget?
  • Can I change the Push Notification settings?
  • What kind of usage is prohibited by Gnzo?
  • Why can't I receive any Email from Gnzo?
  • What can I search on Gnzo?
  • How can I view the newest uploaded videos, or the older videos on the Feed section or the Latest section?
  • I want to show my videos to users who don't have iPhones or don't have Gnzo accounts. Is there a way?
  • How can I share my Gnzo postings on Facebook or Twitter?

• About Uploading Videos

  • What kind of videos can I upload to Gnzo?
  • Is there any restriction on the length of the videos I can upload to Gnzo?
  • Can I upload videos that are taken with cameras other than iPhone?
  • I uploaded a video and found that there's a black frame around it. Why does this happen?
  • I can't upload my videos. What could be wrong?
  • I can't view the videos that I uploaded. What could be wrong?
  • How can I delete videos that I uploaded?

• About Gnzo website

  • What is More Videos by (User Name)?
  • What is Recommended Videos?
  • Which browsers are supported by the Gnzo website?
  • I can't view the Gnzo website properly. What could be wrong?
  • The video does not display properly and the screen ends up being white.
  • The Blog Widget does not display properly. What should I do?

• Which part of my profile can be viewed publicly?
• How will my personal information be handled by Gnzo?
• Who owns the copyrights to the videos that are uploaded to Gnzo?
• What do I do when I find a video that is infringing on my copyright?
• What do I do when I find a video that I consider inappropriate?

• Where can I contact Gnzo for business purposes?
• Where can I contact Gnzo for reasons other than what is covered in the FAQ?